Privacy Policy
Your privacy is very important to us. IDEAL CITRUS DO BRASIL, registered under CNPJ No. 57.279.156/0001-70, hereinafter referred to as IDEAL CITRUS has a policy of respecting your privacy regarding any information we may collect from you through this website. For the purposes of this Privacy Policy, IDEAL CITRUS is qualified as the Data Controller, and is responsible for decisions regarding the processing of personal data.
By providing your personal data to IDEAL CITRUS, you accept the terms and conditions of this Privacy Policy. Continued use of our website will be considered acceptance of our practices regarding privacy and personal information.
1- CONCEPTS TO UNDERSTAND THIS PRIVACY POLICY
For this Privacy Policy to be well understood, it is essential to clarify some important concepts:
• Client/user: any person who browses the website;
• Personal data: any information related to a person that identifies them or that, used in combination with other processed information, identifies an individual. Also, any information through which it is possible to identify a person or contact them;
• Processing of personal data: processing of personal data is considered to be the collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, communication, transfer, dissemination or extraction of data from natural persons;
• Data subject: any natural person whose personal data is processed by IDEAL CITRUS;
• Purpose: what we want to achieve with the processing of personal data;
• Necessity: the processing of personal data must be limited to the minimum necessary for the intended purpose. In other words, it must be relevant, proportionate, and not excessive;
• Consent: clear and objective authorization that the data subject gives for the processing of their personal data for a previously stipulated purpose. After giving consent, you can revoke it at any time. Revocation does not cancel processing carried out previously;
• Controller: is the company/organization that makes decisions regarding personal data, defining when and how the data will be collected, for what purposes it will be used, where and for how long it will be stored;
• Processor: is the company/organization that carries out the processing of personal data under the orders of the controller. The processor does not make decisions regarding the use of the data.
2- DATA PROVIDED AND ITS PURPOSE
The personal information we request through the “Contact Us”, “Contact Us” and “Customer Service” forms is: name, email and telephone number. We request this personal information only to provide you with a service or to direct your request for information requested by you through each respective form. These requests are made fairly and lawfully, with your knowledge and consent. We also inform you of the reason why we are collecting this information and how it is being used.
The website contains links to external websites and applications that are not operated by us. Please be aware that we have no control over the operation, content and practices of these websites and cannot accept responsibility for their respective privacy policies.
3- WHO WE SHARE YOUR DATA WITH
We do not share personally identifiable information publicly or with third parties, except when required by law.
4- CONFIDENTIALITY OF YOUR DATA
The data provided to this website is encrypted using SSL (Secure Socket Layer) technology, which guarantees the secure and confidential transmission of data, so that the transmission of data between the server and the client/user occurs in an encrypted manner. The stored personal data is treated confidentially, within legal limits, and we undertake to notify the client/user in case of any security breach of their personal data.
5- HOW LONG WE STORE PERSONAL INFORMATION
We only retain collected information for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
6- WHAT ARE THE RIGHTS OF THE DATA SUBJECT?
The data subject is free to refuse our request for personal information, understanding that, for this reason, we may not be able to provide some of the desired services.
By providing their personal data, the data subject has the right to obtain from the controller – in relation to the data of the data subject processed by them – at any time and upon request, the following items:
• Right to confirmation of the existence of processing;
• Right of access to data;
• Right to correction of incomplete, inaccurate or outdated data;
• Right to anonymization, blocking or deletion of unnecessary, excessive or unlawfully processed data;
• Right to data portability to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets;
• Right to deletion of personal data processed with the consent of the data subject;
• Right to information on the public and private entities with which the controller has shared data; • Right to information about the possibility of not providing consent and about the consequences of refusal;
• Right to revoke consent.
7- COOKIE POLICY AND OTHER SIMILAR TECHNOLOGIES
We use cookies, pixels, and other technologies to recognize your browser or device, learn more about your interests, provide essential features and services, and also to:
• Identify and track the customer/user as well as their preferences;
• Remember previously entered passwords and logins;
• Improve the browsing experience;
• Prevent fraudulent activities;
• Improve security.
What are cookies?
As is common practice on almost all websites, this site uses cookies, which are small files downloaded to your computer, to improve your experience while browsing our site. This page describes what information they collect, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however, this may cause certain site functionalities not to work as expected.
How do we use cookies?
We use cookies for several reasons, detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies enabled if you are unsure whether you need them or not, in case they are used to provide a service you use.
How to disable cookies?
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
Cookies present on this website
Cookies related to Quote Request, Customer Service, Careers, and Contact forms
When you submit data through a form such as those found on the pages mentioned above, cookies may be set to remember user details for future correspondence.
Cookies related to email newsletters
This website offers newsletter or email subscription services, and cookies may be used to remember if you are already registered and whether to show certain notifications valid only for subscribed/unsubscribed users. By providing your Name and Email address in the contact form, the customer/user authorizes the sending of communications to that email address, which may be informative, educational, advertising, promotional, or other in nature by IDEAL CITRUS.
Website preference cookies
To provide an optimal experience on this website, we provide functionality to set your preferences for how this website runs when you use it. To remember your preferences, we need to set cookies so that this information can be recalled whenever you interact with a page affected by your preferences.
Third-Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this site.
This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies may track things like how long you spend on the site and the pages you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
Third-party analytics are used to track and measure the use of this site so that we can continue to produce engaging content. These cookies may track things like how long you spend on the site, pages you visit, geolocation, IP addresses, which helps us understand how we can improve the site for you.
Periodically, we test new features and make subtle changes to the way the site presents itself. When we are still testing new features, these cookies may be used to ensure you receive a consistent experience while on the site, while we understand which optimizations our users appreciate most.
8- CONSENT
By clicking the “I Agree” option in the bottom bar of the website regarding the cookie policy, or by using the website's services and providing personal information to the IDEAL CITRUSwebsite, the customer/user agrees to this Privacy Policy.
Upon registration, the user acknowledges and may exercise their rights to cancel their registration, access and update their personal data, and guarantees the accuracy of the information provided.
The user has the right to withdraw their consent at any time; to do so, they must contact us via email at contato@idealcitrus.com.br.
9- ADDITIONAL INFORMATION ABOUT THE PRIVACY POLICY
We wish to have clarified our privacy policy and use of cookies. As mentioned earlier, if there is something you are unsure about whether you need or not, it is generally safer to leave cookies enabled if you interact with one of the features you use on our website.
This privacy policy is effective as of June 24, 2025, and may be subject to changes, updates, or adjustments without prior notice. Therefore, we ask that you review it frequently to obtain up-to-date information about your data and how it is handled. These changes will always take effect immediately upon publication.
If you have any questions about how we handle user data and personal information, please contact us via email at contato@idealcitrus.com.br.